Pocket WiFi - Terms and Conditions
Global Pocket WiFi Rental Service
The following are the Terms and Conditions for purchases of products and services from MPT Solutions Australia Pty Ltd. In order to place an order with our company, you must read and agree to the terms and conditions below. It is your responsibility to read and understand the terms and conditions completely and thoroughly, so please do not hesitate to contact us, if you have any questions.
MPT Solutions Australia Pty Ltd and you (the "Customer") hereby agree to the following terms and conditions ("Terms and Conditions") with respect to the product and service offering by MPT Solutions Australia Pty Ltd to the Customer of the wireless communication device and peripheral equipment (the "Equipment"), including, but not limited to, wireless devices, SIM cards, data cards, mobile hotspots, user guides, chargers, adapters, and related or additional services (the "Services") which are described herein or included in any agreement between Customer and MPT Solutions Australia Pty Ltd ("the company") for products and/or services ("Agreement").
Personal Data Protection Guidelines
In view of the purpose of the Personal Data (Privacy) Ordinance, the Company will comply with the obligations and requirements of the Ordinance, proper handling and management of personal data of the user, on its Internet equipment service sales, promotion, registration, collection and management, and may not be used for purposes other than the above purpose.
Eligibility to Rent Equipment
While our Equipment may be used by travellers of any age, we can only rent to adults who are at least 18 years of age, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Rental Agreement, and to abide by and comply with the terms set forth herein.
Applications and Contract Establishment
Once the User (or an agent designated by the Company) completes the company application form, it directly applies to the Company (Internet applicants, online application data is sent directly to the Company). Rental of Internet access equipment, lines and service provider designated by the Company (pre-set), specified in the equipment lent, can not be changed.
Once the User completes the application in accordance with the formalities required by the Company and through the acceptance of the Company (or an agent designated by the company) agreed to the application. The contract would then be established once the payment as requested after order confirmation is paid in full.
If the contract is to receive deposits. Then the deposits will be returned upon our receipt of the rented Equipment following your designated Return Date, deducting any service or damage charges or late fees, which are applied to the balance.
If the Company as a result of the lack of inventory or other matters in accordance with the terms of the contract fails to provide services, the Company shall refund the received rent and full deposit returned to the User, but it will not make any additional compensation.
The User has to specify the countries clearly for the products of Europe/Worldwide/Africa/South America when placing order. Any missing of the specification may cause the network unavailable for those countries, and we will not accept for any refund request.
Goods Collection or Return
The User must fill in the delivery method on the application form. If the company cannot deliver the goods with the delivery method as requested, then the company must contact the user for further arrangements, extra fees resulting from the change in delivery method by the Company will be borne by the Company.
On the users return to Australia, the user shall, in accordance with the methods and within the time limit on the application form return the Company internet device to the Company at the Companies designated office. If the User failed to return the communications equipment at the proposed date as originally specified in the contract then the User would be liable and charged for fees equivalent to a full day of rent also the admin charge for each day of delay.
The rental fee is calculated from the date of departure to the date of return. In principle the maximum rental period is 30 days. Should the User wishes to rent for more than 30 days then negotiation with the Company should be agreed.
If during the rental period (ie travel period), the Company internet equipment experiences problems or can not be used for any reasons, the User should immediately call the service hotline or email the Company of the details of problems. If the User fails to notify the Company of any problems during the travel period then the Company reserves the right not to make any cost adjustments held responsible for.
If the User wishes to cancel the reservation then the User must notify the Company immediately and in addition should pay the following surrender tenancy fee. If is cancelled within seven days prior to the Designated Departure Date, the customer will be charged 50% of the rental fee and will be refunded the full deposit. If reservation is cancelled eight days or more before the Designated Departure Date, the customer will be charged 30% of the rental fee and will be refunded the full deposit. If is cancelled on the pick up date/ departure date/ after we delivered the device to your designated address, the customer will be charged 100% of the rental fee and will be refunded the full deposit.
Internet Data Service Restrictions
WIFI internet data service may, in accordance with the company to provide internet data services within the country or region.
Use of Wireless Internet data services can not, do not allow the conduct of online game, live streaming and voice calls (except VoIP voice calls over WiFi network). If the User uses communications equipment provided by the Company to make Voice Call and incur any fees, the user is required to bear all call costs, responsibility and 100% of administrative fines compensation to the Company.
As restricted by the Fair Usage Policy for telecommunications service providers in different countries, the daily data flow may not exceed 4-5GB of Japan, Korea, Taiwan, Thailand, China(Original), Hong Kong, USA, Guam, Saipan, Philippine, Egypt, Macau, Dubai and India. The daily data flow cannot exceed 1GB of Spain, Russia, Germany, South Africa, Turkey and Europe. The daily data flow cannot exceed 1.5GB of Canada. The daily data flow cannot exceed 500MB of China (Premium), Malaysia, Vietnam, Indonesia, Singapore, South America Countries, England, France, Australia, Switzerland, Maldives. The daily data flow cannot exceed 400MB of New Zealand. When the fair usage is reached the connection speed will be throttled (i.e. slowed down) by local carrier. Company shall not refund any rental fee in the event of connection issues resulting from excessive data usage. Examples of excessive usage may include prolonged video streaming, multiple users connecting and downloading large files over an extended period. WIFI EGG shall not refund any rental fee in the event of connection issues resulting from excessive data usage.
IMPORTANT : Please do NOT switch on the device outside the countries that you have chosen in your order, telecommunication provider may temporarily stop and restrict the usage of the network, Wifi Egg are not responsible in this case and shall not refund any rental fee in this circumstances.
To ensure that all users of the network stability and security, each telecommunication provider have fair usage policy to monitor data usage. When a user using excessive traffic or reach a fair amount of use in a short time, preventing other users from normal use, telecommunications supplier may terminate, suspend or change the quality of service, Wifi Egg is unable to intervene. If your network busy (ie. concurrent use of network resources), your data may be subject to intermittent flow impact, and return to normal after the network soothed.
Tenants agree the fair usage policy in a fair manner using wireless internet access. Fi the tenant or a third party using the service exceeds the amount of fair usage set by the service provider, Wifi Egg regard tenant unfairly using the service, and will not be for any connectivity problems that have emerged.
Ownership of Equipment
By using this service, you agree and acknowledge you are renting Equipment for travel purposes only, and that you will acquire no rights in the Equipment. You agree that the company will retain all ownership of the Equipment, including but not limited to user guides and accessories.
Smartphone and other communications equipment often access internet using data service which could incur roaming charges with your network. Before using the company wireless device, be sure to turn off (stop) your use of the mobile phone roaming (Data Roaming) and use the phone WI-FI capabilities to connect the Internet equipment for data communication. Whether the User well-intentioned or malicious, where roaming capabilities is not turn off so that your equipment is directly connected to the 3G network, your use of the internet data will be charged roaming charges overseas. Please note that in this circumstance, the Company takes no responsibility for the fees incurred.
In case of Internet equipment failure, and the User fails to notify the company during the service period, then the Company will takes no responsibility and the user would still be obliged to pay the rental fee.
If the user makes a wrong application resulting in obtaining a device which isn’t suited for the country of travel then the Company will takes no responsibility and the user would still be obliged to pay the rental fee.
If the user suffer an accident or damage due to the use of communication equipment then whatever the reason, the Company shall not be responsible to the User.
The Company will not be responsible for the failure to access the internet using the company device, as a result of the users smartphone error and/or settings which failed to provide Internet services.
The company takes no responsibility if the user through inappropriate, careless use or misplaced the Internet devices leading to short-circuit or fire, which causes any casualties and losses to the user as a result, the Company advises the user to pay attention and use the device with care.
Company Equipment Management, Loss, Damages and Theft
User shall comply with the appropriate usage of equipments as suggested by the Company, take responsibility and treat the rented equipment as if it’s their own and in their best effort to take care and return the Companies equipment in a state which shouldn’t be worse than prior to the Users rental.
In case of internet equipment being lost, damaged or in circumstances of theft, the user should immediately notify the Company. In addition, in the event of any of the above, illegal use of the internet and communication cost, the User would be liable to paid for any damages incurred to the Company.
In case of equipment loss, damage or theft, the User shall be liable to pay compensation to the company based on the following:
Pocket Wifi Device $1000
Card Replacement Fee $200
External Battery $500
USB Lead $50
Late Return Fee
Daily rental fee + $20 / day The above fines are subject to change at any time without prior notice given to the user.
The company has the rights to deduct the compensation from the deposit in cases but not limited to cases of equipment loss, damage, theft and late return. And there is no refund for any of above cases.
For any late return cases, penalty charges starts to be counted as original daily rental fee for the corresponding country plus $20 administrative charge per day from the next day of device return date, and the penalty charges is daily cumulative.
If the late return is over 5 days, the data service will be suspended without any further notice and the deposit will be confiscated with no any refund.
MPT Solutions Australia Pty Ltd are not responsible to arrange courier to pick up the late return equipment, client should return the devices and those accessories to either arrange courier themselves or coming to our branch directly. Late return of any accessories including power bank, USB lead, adapter, case and card, are also subjected to the above late return penalty, all remaining amount will not be refunded over 5 days of late return.
By agreeing to this Rental Agreement, you agree to indemnify, defend, and hold harmless Company, our officers, directors, employees, independent contractors, representatives, agents, and other customers against any and all claims, demands, losses, costs, or expense, including but not limited to reasonable attorney's fees, in any way connected with (a) a breach of the terms and conditions of this Rental Agreement; and (b) any dispute between you and any third party service, which you engaged through our user guide.
We reserve the right to discontinue our rental services or terminate and/or amend this Rental Agreement at any time at our sole discretion. Expiration or termination of this Rental Agreement will not relieve you of any payment obligations hereunder.
In the event we fail to perform any obligation pursuant to this Agreement due to an "act of God," or an act of any government, terrorism, riot, war, accident, or any deficiency in materials or transportation or any other cause of any nature beyond our control, such failure shall not be deemed to be a breach of this Agreement, provided that we notify you of the existence and nature of the reason for our nonperformance and delay, and we resume performance immediately upon the conclusion of the relevant force majeure.
The User shall not be installed in the Internet devices other mechanical or accessories, and shall not engage in transformation, decomposition, damage, change the setting, or other changes to the Company equipment which would result in the malfunctioning of the equipment.
The User shall not engage in communications equipment sublease, transfer and pledge in the third person which results in the damage against the Companies ownership.
The User shall not use the company's Internet device for any irregularities or illegal acts.
These Terms and Conditions may be amended or modified by MPT Solutions Australia Pty Ltd in its discretion at any time by notifying the Customer of such changes either by a note on the website presented immediately after completion of the log in by the Customer, or by email to the Customer, or by any other reasonable means.