Support and Maintenance

MPT Solutions Australia Pty Ltd Support Team provides professional, proactive technical maintenance, support and advice Fibaro as well as a wide range of other smart home technology.

Our experienced engineers have the latest skills and training to help with any issues you might be having with your Fibaro system. You can rely on us to getting yours repaired and kept performing to a high standard. 

Maintenance

Once you’ve invested in the smart technology, it’s essential to keep your systems in perfect working order and up to date. Our reliable maintenance packages, support and one off repairs offer help with all aspects of your Fibaro integration, including:

  • Ensure that your products are working consistently and effectively.

  • Ensure that your usage of the products is easy and smooth.

  • Ensure that your automation adapts with your life and routines.

  • Ensure that you are able to continually expand your smart home with the latest technology.

  • Complete software upgrades remotely to ensure you are running the most secure and reliable automation platforms.

Support

Our customers not only benefit from the knowledge that their equipment is being maintained to the highest standard, but should they need any advice or experience a problem, then assistance is only a phone call or email.

 

With our Support Service you will enjoy:

  • Remote Diagnostics Service – we can log-in remotely to identify or fix problems that we have installed.

  • Scheduled Service – we visits to ensure optimal performance of your equipment and to pre-empt if there is any potential issues.

  • Battery Life Program – we will monitor every sensor's battery status and notify the type of battery for replacement and step-by-step instructions.

  • Adjust current configuration and troubleshooting for automation logic.

  • Professional and proactive advice on how to integrate your technologies and make the most of your investment with upgrade paths and new system components.

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